top of page

Delivery Policy

Delivery Policy

 

Delivery Service to

  • Hong Kong Island, Kowloon, New Territories and Tung Chung

    • Free delivery on orders equal to or over HK$500. For orders less than HK$500, a delivery charge HK$50 shall apply. 
       

  • Discovery Bay

    • A delivery fee of $200 on all orders.
       

  • Outlying Islands

    • Delivery to ferry piers only.
       

  • Restricted Areas

    • Delivery service is not available.
       

  • Macau (most areas)

    • Free delivery on orders equal to or over HK$1000. For orders less than HK$1000, a delivery charge HK$100 shall apply. 

​

Return & Exchange Policy

​

If you are entirely unsatisfied with your order, simply return both the original sales invoice and unused item in its original package within 7 days of the date of the sales invoice in order to be eligible for an exchange. The packaging, accessories, user guide and blank warranty card should be returned together with the product in good condition for an exchange. Please note that the cost of return shipping will be at your own expense (except for the reason of defects). We regret that we cannot accept returns for previously assembled items, gift vouchers, discounted goods or items damaged after acknowledgment of receipt. 


Shall you received a wrong product or it was damaged during shipping, please contact us at enquiry@airgle.com.hk or (852) 3529 2095 [Hong Kong] or (853) 6646 1297/(853) 2848 1648 [Macau] for the arrangement of return and exchange.

​

In case you ordered a wrong model by mistake, please contact us within 7 days from the date of purchase for the arrangement of return for exchange.  Please note that you shall pay for the additional shipping cost and the price difference between these two models (in case the price of the correct model is higher than the wrong one you ordered).

​

For any other questions regarding to the return & exchange policy, please feel free to contact us.

​​

Note: The policy is valid only if the returned products are unused and in the same condition that you have received them.

Return & Exchange Policy

Return and exchange is applicable to the following conditions:

 

Product defect

  1. Delivered within 7 days;

  2. A certified product quality problem;

  3. The application must be a product of the same model and the same color as originally purchased;

  4. Damage caused by personal accident are not applicable;

  5. Personal care products, filters, and face masks are not applicable;

  6. Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.

​

Supporting documents for the application:

  1. Photo or video of the defective item;

  2. Product with complete original packaging;

  3. All product accessories and manual came with the original packaging in good condition;

  4. Product warranty card (a clean copy without filling in the information);

  5. Receipt of the purchase;

  6. Delivery note;

​

Remarks:

  • Describe the damage that has occurred by sending an email to enquiry@airgle.com.hk

  • The cost of return shipping will be at your own expense (except for the reason of defects).

  • We do not accept returns for previously assembled items, gift vouchers, discounted goods or items damaged after acknowledgment of receipt. 

  • Shall you received a wrong product or it was damaged during shipping, please contact us at enquiry@airgle.com.hk or (852) 3529 2095 [Hong Kong] or (853) 2848 1648 [Macau] for the arrangement of return or exchange.

  • In case you ordered a wrong model by mistake, please contact us within 7 days from the date of purchase for the arrangement of return for exchange.  Please note that you shall pay for the additional shipping cost and the price difference between these two models (in case the price of the correct model is higher than the wrong one you ordered).

  • The policy is valid only if the returned products are unused and in the same condition that you have received them.

bottom of page